Privacy Policy

Tanya Phijol - Proprietorship Firm ("we", "us", "our") values your trust and respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, mobile application and related services (the "Platform"). By using the Platform, you agree to the practices described here.

1. Information We Collect

We collect only the information needed to serve you, including:

• Personal information: name, email address, mobile number, and billing and delivery addresses.
• Order and payment information: items ordered, order history and the payment method you choose. Where online payments are offered, payment details are handled by secure third-party payment gateways and are not stored by us.
• Usage data: IP address, browser type, device details, pages visited and interactions with the Platform.

2. How We Use Your Information

• To create and manage your account.
• To process orders, payments, deliveries, returns and refunds.
• To provide customer support and resolve disputes.
• To improve our services, user experience and security, and to prevent fraud.
• To send order updates and, only with your consent, offers and marketing messages.
• To comply with applicable laws and regulations.

3. Sharing of Information

We do not sell or rent your personal data. We may share it only with:

• Service providers who help us operate the Platform, such as delivery partners, payment gateways, and email or SMS providers, strictly to perform their services.
• Government or regulatory authorities when required by law.
• A successor entity in case of a merger, acquisition or restructuring of the business.

4. Data Retention

We keep your information only as long as needed for the purposes above, or as required by law (for example, for tax and accounting records), and then delete or anonymise it.

5. Data Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

The Platform uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You may, subject to applicable law:

• Access, correct or update your personal information (you can edit most details in Account Settings).
• Request deletion of your account and personal data.
• Withdraw consent and opt out of marketing communications at any time.
• Ask how your data is processed or raise a grievance.

8. Third-Party Links

The Platform may link to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Please review it periodically.

10. Contact Us

For questions, requests or grievances regarding this Privacy Policy, contact:
Tanya Phijol - Proprietorship Firm
Email: mirabai.numit@gmail.com
Phone: +91 97411 78466
Address: Lilong Chajing Konjeng Leikai, 795001, Manipur, India